1. General Provisions
This Privacy Policy (hereinafter referred to as the “Policy”) applies to all individuals, legal entities, or other organizations that use the products and services of this platform.This Policy explains how the platform collects, uses, stores, protects, and shares your personal data, as well as the rights you are entitled to. By using the services of this platform, you confirm that you have read and agreed to all the contents of this Policy.
If you do not agree with this Policy, please stop using the platform’s services.
2. Scope of Data Collection
During your use of the platform’s services, we may collect the following types of data:2.1 Registration Information
- Email address
- Country/region
- Organization name (if applicable)
2.2 Service Usage Records
- Login time and IP address
- API call logs, node selection, error responses
2.3 Device and Network Information
- Source IP address
- Operating system type and version
- Device identifiers (such as browser fingerprints, UUID)
2.4 Contact and Customer Support Data
- Support tickets, complaints, and appeal records
- Anti-abuse reports
- Legal requests or law enforcement cooperation records
3. Legal Basis for Data Processing
We process your personal data based on the following legal grounds, as applicable:- Performance of a contract with you (service provision, account management, transaction processing);
- Compliance with legal obligations (taxation, regulatory requirements, law enforcement cooperation);
- Your consent (such as marketing subscriptions and Cookies);
- Our legitimate interests (fraud prevention, service improvement, security protection).
4. Purpose of Data Use
The collected data will be used to:- Verify user identity and manage service permissions;
- Provide, maintain, and optimize services;
- Detect, prevent, and handle fraud, abuse, and illegal activities;
- Improve technical performance and user experience;
- Communicate with you regarding service-related matters;
- Comply with legal, regulatory, and tax requirements.
5. Cookies and Tracking Technologies
To improve service quality and deliver targeted advertising, we may use Cookies, pixel tags (Pixel Tags), Google Analytics, Google Ads remarketing, and similar technologies.5.1 Purposes of Cookies
- Record login status and preference settings;
- Analyze website traffic and user behavior;
- Display relevant advertisements and content to you.
5.2 Management Methods
You may delete or disable Cookies through your browser settings; however, some features may be limited as a result. Google may combine the collected data with other information it already holds and process it in accordance with the Google Privacy Policy.6. Data Retention and Deletion
- General API access and activity logs are retained for no less than 90 days;
- Logs related to security incidents or abnormal behavior may be retained for up to 180 days;
- Once data exceeds the retention period, or when you submit a deletion request that complies with legal requirements, it will be securely deleted or anonymized within 30 days.
7. Data Sharing and Disclosure
The platform does not sell user data and only shares data under the following circumstances:- Legal Requirements: in response to lawful requests from judicial or regulatory authorities;
- Necessary Services: sharing with service providers such as payment processors, CDNs, and anti-fraud vendors, limited to the data necessary to perform specific functions;
- User Consent: other circumstances explicitly authorized by you.
8. Data Security Measures
- SSL/TLS encryption is used to protect data transmission;
- Key data is stored in encrypted form with strict access controls;
- Firewalls and intrusion detection systems are deployed to prevent unauthorized access;
- Regular security audits and vulnerability scans are conducted.
9. Protection of Minors’ Privacy
The platform’s services are not intended for minors under the age of 18.If personal data of minors is discovered, it will be immediately deleted and the related accounts will be terminated.
10. Your Rights
You have the right to:- Access the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Request deletion of data where permitted by law;
- Withdraw consent for data processing that you have previously granted (without affecting the lawfulness of processing prior to withdrawal).
11. Policy Updates
We may update this Policy due to business or legal changes.The updated version will be notified to you through platform announcements or other means and will take effect from the date of announcement.
12. Contact Us
If you have any questions about this Policy or wish to exercise your data rights, please contact:- Company Name: Trusin Net Limited (Hong Kong)
- Support Email: support@ip2up.com
- Company Address: RM D07, 8/F, KAI TAK FACTORY BUILDING, 99 KING FUK STREET, SAN PO KONG, HONG KONG